Dear Steve,I was expecting at most to receive an apology and maybe a iTunes gift card or something. Instead, today I received a phone call from one of Jobs' representatives who said that they reviewed my case and thought that a full replacement would be the best solution. Since the iBook is no longer produced, they're sending me a brand new 2 GHz MacBook, which should arrive by Friday.
Today the Apple technician at my university diagnosed my Apple G3 iBook (serial # UV342######) with logic board failure. This is the fourth time that my logic board has failed since I purchased it in May 2004, just over three years ago. I called technical support this afternoon only to discover that the iBook logic board repair extension program has recently ended and thus, in order to fix my computer, I would need to pay hundreds of dollars for an out-of-warranty repair.
I'm very disappointed with the way in which Apple dealt with the iBook logic board problem. Apple acknowledged from the beginning that logic board failure on this particular iBook model was widespread and recurrent, as evident in my case, and yet each time they only replaced the logic board rather than fixing the issue. As a student, it was an extreme inconvenience to repeatedly send my computer to Apple each time this occurred (the third time the repair took a month to perform) and be without my computer during the college semesters. When I called tech support the third time (April 2006) and asked if a more permanent remedy could be found, such as replacing the defective iBook with a newer model, I was told that they would repair this issue three times and then replace the iBook on the fourth occasion. Yet now, because the fourth failure occurred just a few months after the program ended, I'm stuck with a defective computer in the middle of my first semester of graduate school.
I was very impressed with the user interface of my iBook and with Apple's craftsmanship in other products (my iPod has always worked perfectly) and so I was even more surprised and disappointed that instead of recalling and replacing a defective product, in this case Apple merely used stop-gap repairs that never actually fixed the problem. Now I'm left with a defective product and no affordable solution.
1Give ear, O my people, to my teaching;It is interesting that, on one hand, the psalmist describes his psalm as being a "parable" and an utterance of "dark sayings from of old," which suggests some form of mystery. (Think, for example, of how Jesus specifically used parables to veil the mystery of who he was.) On the other hand, the psalmist insists that he is writing merely things "that we have head and known/that our fathers have told us."Certainly, much of the psalm is a survey of Israel's history, and therefore a story with which ever good Hebrew would have been intimately familiar. I think, though, that the psalmist sneaks in the mystery at the end of the psalm, masquerading its glory as something very obvious in Israel's history:
incline your ears to the words of my mouth!
2I will open my mouth in a parable;
I will utter dark sayings from of old,
3things that we have heard and known,
that our fathers have told us.
4We will not hide them from their children,
but tell to the coming generation
the glorious deeds of the LORD, and his might,
and the wonders that he has done.
70He chose David his servantWhat is so mysterious about describing David as the shepherd of Israel? Well, in three of the psalms directly surrounding Psalm 78 (Psalm 77:20, Psalm 79:13, and Psalm 80:1), God himself is described as the Shepherd of Israel. How could both David and God be the Shepherd of Israel?"I AM the Good Shepherd..."
and took him from the sheepfolds;
71from following the nursing ewes he brought him
to shepherd Jacob his people,
Israel his inheritance.
72With upright heart he shepherded them
and guided them with his skillful hand.